Returns Policy

RETURNING YOUR GOODS

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return or exchange an item, so below are our instructions how to do this.

Products purchased through this site should be returned to us at the address below. We reserve the right to refuse a refund or exchange if the goods returned are deemed to have been damaged or tampered with.

RETURNS ADDRESS

Holux UK Store
Perceptis Limited
1 The Stables
Elmhurst Business Park
Lichfield
WS13 8EX
United Kingdom

Please ensure all items are returned to us unused and in their original condition and where possible in their original packaging - failure to do so may result in our being unable to accept a return.

We offer a twelve month manufacturer's warranty. If you tamper with, modify or disassemble the product for any reason your warranty will automatically become VOID. We check all products before shipping them to our customers and will therefore be aware if tampering, modification or disassembly has taken place and we will not refund or replace the product in these circumstances.

IF YOU CHANGE YOUR MIND

1. eMail customer services at within 7 days of receipt of your goods stating your original order number and the item you wish to return, along with a detailed reason for this.
2. You will receive a returns confirmation by eMail...
3. Returned items should, where reasonably possible, reach us within 14 days of your original receipt of the item.
4. Send the item(s) back to us at the address above, preferably in the original packaging or a suitable replacement. Your parcel is your responsibility until it reaches us, so we recommend using Royal Mail Registered Post from the UK or a registered delivery service which requires a signature on receipt and which carries an appropriate amount of compensation in the event that the goods become lost en route from you to us. We cannot be responsible for products which do not reach us.
5. Please note that returning items will be at YOUR expense.
6. Items must be returned to us in their ORIGINAL CONDITION and be suitable for re-sale.
7. All refunds will be credited to your Debit/Credit card within 30 working days of our receiving the item.
8. Credit will be for the purchase price excluding the original delivery costs.

EXCHANGES

If you wish to exchange an item please:

1. eMail customer services at within 7 days of receipt of your goods stating your original order number, and the item you wish to exchange along with a detailed reason for this.
2. You will receive a returns confirmation by eMail.
3. Send the item(s) back to us at the address above, preferably in the original packaging or a suitable replacement. Your parcel is your responsibility until it reaches us, so we recommend using Royal Mail Registered Post from the UK or a registered delivery service which requires a signature on receipt and which carries an appropriate amount of compensation in the event that the goods become lost en route from you to us. We cannot be responsible for products which do not reach us.
4. Please note that returning items will be at YOUR expense.
5. Items must be returned to us in their ORIGINAL CONDITION - we will not exchange items which are not fully fit for resale - and your return must reach us within 14 working days of your original receipt of the item. We reserve the right to levy a 15% restocking charge.
6. We will refund to you the purchase price of the original item, including delivery costs. You will then be able to return to the web store and make a new, separate purchase of the item you require.

ERROR BY US

If we get it wrong, we're happy to put it right so if we ship the incorrect goods then please...

1. eMail customer services at clearly explaining the error or fault and stating your original order number. Please indicate whether you require a refund or an exchange.
2. You will receive a returns confirmation by eMail.
3. Send the item(s) back to us at the address above, preferably in the original packaging or a suitable replacement. Your parcel is your responsibility until it reaches us, so we recommend using Royal Mail Registered Post from the UK or a registered delivery service which requires a signature on receipt and which carries an appropriate amount of compensation in the event that the goods become lost en route from you to us. We cannot be responsible for products which do not reach us.
4. If you are returning the product because of an error on our part, we will be happy to refund you all the costs involved in sending the item back to us as well as your original carriage and product costs.
5. You will receive confirmation via eMail upon receipt of the product by us.
6. In the event of your requiring a replacement we will discuss availability and delivery times with you. If you select a refund then we will refund to you the purchase price of the original item, including delivery and return carriage costs.
7. Any refund will be credited to your Debit/Credit card within 30 working days of our receiving the item.

PROBLEM GOODS WITHIN WARRANTY

If the products we supply don't function as they should and are still within warranty, then please...

1. Tell us what the problem is by eMailing customer services at clearly explaining the fault and stating your original order number.
2. You will receive a returns confirmation by eMail along with advice on the matter you have raised.
3. If we need to repair or replace all or part of your goods we'll ask you to send the item(s) back to us at the address above, preferably in the original packaging or if not, a suitable replacement.
4. Your parcel is your responsibility until it reaches us, so we recommend using Royal Mail Registered Post from the UK or a registered delivery service which requires a signature on receipt and which carries an appropriate amount of compensation in the event that the goods become lost en route from you to us. We cannot be responsible for products which do not reach us.
5. We will test the goods and advise you of the outcome and the next action we will take. Please note that the decision to either repair or replace faulty goods will be entirely at our discretion, and the full costs of this will be met by us.
6. Please click here for full details of our Terms and Conditions Of Sale including details of our Warranty

DISTANCE SELLING REGULATIONS

If you are contracting with us as a consumer, you have the right to cancel your contract at any time within 7 working days of receipt of the goods you ordered. In this case, you will receive a full refund of the price paid for the goods including any carriage cost, in accordance with our refunds policy (See above - "If you change your mind"). The cost of returning the goods to us is your responsibility in this case and this will not be refunded.

To cancel a contract, you must inform us in writing and return the product(s) to us immediately, in the same condition in which you received it, and at your own cost and risk.

STATUTORY RIGHTS

Your statutory rights are not affected by our returns policy.