Delivery Information

UNITED KINGDOM

Orders placed before 3 pm Monday - Friday will be processed and despatched same day.

We use Royal Mail First Class, a nominated parcel carrier or Royal Mail Special Delivery depending upon the value of the items to be delivered and their destination. Please allow 2-3 working days for delivery.

NOTE: Most of our main catalogue items are sent using a Signed For service.

UK Priority delivery option is available for Mainland UK only at checkout at extra cost. This is a next business day service.

DELIVERY CHARGES

Our carriage charges are calculated by weight and include packaging. Costs are clearly shown BEFORE you submit your payment details and check out.

We charge the same regardless of where you are located in the UK – we do not discriminate simply because you are lucky enough to live in the wilds or on an island!

So whether you live in Orkney or Oxford, Tresco or Tredegar, Wick or Wembley – you will pay the same carriage charge for the same products.

The delivery method may be different depending on where you live of course, as we select the best value and most secure method according to the products being dispatched and the delivery locations we serve.

Our charges reflect our fast service and the real cost of both carriage and appropriate packaging and are based on the weight of the consignment. When making a comparison please remember that we have to insure these products in transit owing to their value and also that VAT is charged on commercial Royal Mail postal and independent courier services

IMPORTANT:

If you select priority delivery, your order can only be delivered to an address where a signature can be obtained for receipt of your order.

Please note that we do not deliver to PO boxes or temporary addresses.

If we cannot fulfil your order within a reasonable time, we will contact you to discuss the options available.

EUROPE

Our delivery charges for Europe are calculated by weight and we use a TRACKED and Signed For service appropriate to the country of destination to make sure your goods arrive in perfect condition.

Costs are clearly shown BEFORE you submit your payment details and check out.

Please allow between 5 - 7 working days for delivery.

If we cannot fulfil your order within a reasonable time, we will contact you to discuss the options available.